FREQUENTLY ASKED QUESTIONS

HOW LONG WILL THERAPY TAKE?
The process of healing and self-discovery is a very personal and delicate process. To put a time frame on how long it will take an individual to feel wholesome and complete is simply impossible. Everyone progresses at their own pace. Some people begin to feel relieved of their symptoms or issues after a few sessions, while others may require a longer treatment duration. Each session is usually 1 hour long and typically one session per week. To get the most out of therapy, research shows that attending sessions on a consistent basis is the most effective for change to occur. There are those who attend therapy on a weekly basis, some every other week, and some a couple of times per week. You will determine session frequency with your therapist in your intake session.

HOW MUCH DOES A SESSION COST?
There is no standard rate due to the multiple factors that influence the cost of each session, such as insurance. You will receive a cost estimate prior to your first appointment, though this is just an estimate and may not exactly reflect the amount your insurance returns to us after a claim is processed. To get an estimate price for those with insurance, we will have to verify your insurance benefits. We recommend you reach out to your insurance company prior to your first appointment to get the most accurate information about session costs. For those without insurance who want to pay out-of-pocket, your session rate is $150 for an intake session, and $100 for all following sessions. If cost is a concern for you, then don’t feel discouraged. We offer flexible payment plans and sliding scale for those in need, so please contact our office for more information.

DO YOU ACCEPT INSURANCE?
Yes, we do accept insurance! Currently, we are in-network with most major insurance providers. Please contact us via email or phone or visit our Insurance page in the ‘About Us’ drop down menu above for more information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, debit, and all major credit cards. Please note that if your account accumulates an outstanding balance of $200 or more, your next scheduled session may be subject to cancellation until the balance is reduced to less than $200.

I’M A NEW PATIENT, WHAT DO I DO?
Thank you for choosing Creekside Counseling Group! As a new patient, we require you to complete an Intake Form, Insurance Upload Form, and Driver’s License Upload Form before your first scheduled appointment. Most of our forms can be found through our patient portal. To complete the required documents and to request an appointment, please visit our New Patients page listed under the Patients tab. Contact our office and we will get you scheduled with an appointment and send you a link to sign up for the patient portal. Please use the menu bar above to find the Therapy Portal to fill out your documents.

WHAT IF I CAN’T ATTEND MY SCHEDULED SESSION?
Please be advised that all cancellations must be made at least 24 hours in advance of your scheduled appointment time. A $50 fee may be charged for any missed appointments or cancellations made within the 24-hour period. This fee is not covered by insurance and is the responsibility of the client. Clients who accumulate three or more late cancellations or no-shows may be subject to discharge from our practice. Should a patient late cancel/no show more than two appointments, we require that a valid credit or debit card be kept on file to keep future appointments. If your account accumulates an outstanding balance of $200 or more, your next scheduled session may be subject to cancellation until the balance is reduced to less than $200.

DO YOU PROVIDE ONLINE THERAPY (TELEHEALTH)?
Yes! Online therapy is offered and is dependent upon your therapist. If you are a patient at our Grand Blanc West office (eventually all offices), we are now transitioning to telehealth through TherapyNotes, a HIPAA compliant two-way video therapy platform. To access your appointment, log into our portal (found under the "Patients" tab) and click the link within the portal to join your virtual therapy session. If for whatever reason a link does not show up within your portal to access your appointment, please call or text us at (810) 771-4074 or email us at info@creeksidecounselingllc.com.

DO YOU OFFER NON COVERED SERVICES?
Occasionally, situations may call for services that are not covered by insurance. In the case of documentation such as disability paperwork, emotional support animal letters, full psychological evaluation reports and/or out of office services, your therapist will discuss costs with you. Please be advised that all non-covered services are up to the discretion of the therapist to complete and it may take up to 30 days to process requests.

NEED FURTHER ASSISTANCE?
Please feel free to call or text us at (810) 771-4074 or email us at info@creeksidecounselingllc.com if you have any questions.